SPA - Therapist (to include Sunday shift)

Application Deadline: 21 September 2025

Department: Spa

Employment Type: Permanent - Part Time

Location: Poole (Spa Store)

Compensation: £13.00 - £14.00 / hour

Description

Full & Part time positions available

Who we are

At LUSH cosmetics, we believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics. We aim to leave the world Lusher than we found it; and at the LUSH SPA, we’re passionate about improving your sense of well-being, so you can feel your best self. We believe our spa treatments are more than skin deep; they’re a vital self-care ingredient.

Our warm inviting spas are an oasis of calm, allowing time and space away from a busy world to relax and rejuvenate. Each Lush Spa treatment is an immersive experience, inviting you to enjoy the unexpected. Using a multi-sensory holistic approach, including soothing touch, visual displays, beautiful fragrances, and bespoke, crafted music made by Lush Fresh Handmade Sound, each treatment has a transformative effect, bringing you back into a state of peace and balance.

Who are we looking for?

The Lush Spa allows us to showcase LUSH’s values, ethos and products in a truly amazing way. There is no better treat for us as a company than to be able to spend an hour or so with a client whilst using and demonstrating our products on their skin, creating the ‘ultimate demo’ for our products. The level of training provided to our Spa Therapists along with the uniqueness of the treatments and the comfort of the environment create truly beautiful experiences to all our clients!

We are looking for enthusiastic Spa Therapists with a passion for performing immersive experiences on a range of different contracts from 16 - 24 hours.

Good to know

Onboarding
You will complete at least 10 days of onboarding at the Poole Spa . The onboarding period will allow you to learn about the brand, meet your colleagues, and begin the training journey.

Training

Upon completion of the onboarding period, you will attend a 6-week training course at the Lush Spa Training Center in Poole, Dorset. This training period will run Monday through Friday and you will learn 6 of our core treatments. You will receive salary based on the full time hours completed during this training. 35-40 hrs

Please note that the training dates are not flexible and cannot be changed.You must be available throughout the full 6 week course.

Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Responsibilities

Performing Lush Spa Treatments following set routines and standards
Representing the Lush Spa on the shop floor and across the business
Looking after clients' experiences, making sure their journey runs smoothly
Supporting the day-to-day running of the spa
Booking and upselling treatments using our booking system
Maintaining high standards in the spa (cleanliness, presentation, hygiene…)
Being responsible for your own wellbeing using the available tools that are provided
Keeping product & treatment knowledge up to date
Supporting stock control

Skills & Experience

An NVQ Level 3 qualification in Beauty Therapy or equivalent in Holistic Therapy, which includes full-body massage.
Practical work experience within a similar role performing body massages and facials.
Passionate about delivering excellent customer service and treatments.
Passionate about representing the LUSH brand, ethics and products both on the shop floor and in the Spa.

Benefits

What’s in it for you?

We believe in investing in our Therapists. Bespoke in-house training will be provided and supported by your Spa Manager, where you’ll learn and receive certification of Lush’s accredited treatments. Becoming a LUSH Spa Therapist provides you with the opportunity to create a magical career whilst being trained to the highest level, allowing you to further develop core massage skills through our innovative treatments.

Employee Benefits

Fantastic in-house learning and development opportunities including all Lush Spa treatments, products and brand training (paid at your hourly rate)
Generous staff discount (50% on products and spa treatments, 10% on HairLab & Book a Bath experiences)
Enjoy 2 complimentary products of your choice per month
Available free hand care and mouth care products during shifts for Spa Therapists
Team bonus scheme based on the overall sales of the store and spa
Pension scheme
Birthday Day Off
28 day holiday allowance (calculated on a pro-rata basis
6 months of full pay for parental leave (primary caregiver must qualify for SMP)
*Financial childcare support on return to work (depending on contracted hours)
Cycle to work scheme
Free Spa Therapist tunic
Employee assistance programme provided by Health Assured
Access to an online learning community
Therapist wellbeing initiatives (inc. Injury Prevention training, Alexander Technique workshops, rooms designed considering the Health & Safety of our Therapists, electric couches for therapist comfort)
Enjoy 4 complimentary spa treatments of your choice per year (to book every quarter)
Flexible rolling rotas - Shift patterns will vary from morning and afternoon/evening shifts (including weekends and bank holidays).
Productivity-based bonus scheme.
*Tailored gender affirming care

*qualifying period/hours required

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